COMMON PROVISIONS (I)
COWOOL hotels are operated in France, directly or indirectly, by one or more companies dedicated to each establishment (hereinafter “COWOOL”). COWOOL offers a hotel service in individual or shared accommodation (“Coliving”), the provision of shared workspaces and closed offices… (“Coworking”)
The list of operating companies by establishment is provided at the end of this document.
The company COWOOL is designated as the brand owned by the company SAS COWOOL AM registered with the Paris Trade and Companies Register under number 919.737.775, whose registered office is located at 14, rue Cambacérès 75008 Paris. COWOOL hotels, except for the COWOOL COMPIEGNE residence, are subject to the status of “Hotels”, consisting of furnished accommodation units allowing temporary and accessory stays from a few days to a few months. The booking of a stay implies the prior acceptance and signature of these general terms and conditions of sale, regardless of the sales channel, which take precedence over any other previous terms and conditions or any general terms and conditions of purchase. The Customer acknowledges having been informed, prior to the booking, in a legible and understandable manner, of these general terms and conditions of sale and of all the information listed in Article L.221-5 of the Consumer Code.
All overnight stays in our hotels are made as temporary residences. By accepting these T&Cs, the Client undertakes not to elect an address for service, nor to indicate COWOOL’s address for any personal supporting documents (tax notice, pay slip, identity paper).
For the Coliving part only, the Customer may not practice any commercial, craft or professional activity there. The “Cowooler” Client cannot rely on the legal provisions applicable to residential leases, in particular with regard to the maintenance of the premises. The contract corresponding to the reservation of the stay will be governed by the provisions of the Civil Code as well as by these general terms and conditions concluded by the customer and COWOOL at the time of booking.
The “Cowooler” Customer must comply with the internal rules of the COWOOL establishment, the access link to which is as follows: https://www.cowool.co/wp-content/uploads/2024/04/RI-Cowool-16042024.pdf
The COWOOL teams are available during the stay to respond to grievances, resolve any malfunctions observed and allow you to take full advantage of the spaces offered. Any complaint may be sent by registered letter with acknowledgement of receipt to SAS COWOOL AM, 14 rue Cambacérès 75008 Paris or by telephone at the COWOOL establishment where the stay was made, available on the www.cowool.co website.
If circumstances require it, and only in the event of a force majeure event beyond its control, COWOOL may be obliged to partially or totally modify its services, both with regard to the workspace or the rented accommodation, and the optional services. The services not provided will not be invoiced but no compensation can be claimed.
When booking a workspace, accommodation or organising an event, the data collected will be processed by COWOOL. The data controller of all COWOOL establishments may collect this data for the purposes of commercial management of its reservations and customers, invoicing and payment, prospecting and commercial promotion/animation, commercial statistics and satisfaction surveys. In the absence of information, COWOOL will not be able to register reservations. The data is intended for COWOOL, as well as for service providers. In accordance with the legal provisions, you have the right to access, query, rectify or object to COWOOL at the following address dpo@cowool.co.
The photographs presented on the website and/or the catalogue are not contractual. Although every effort is made to ensure that the photographs, graphics and texts reproduced to illustrate the accommodation, workspaces or meeting rooms presented give as accurate an overview as possible of the services offered, variations may occur, in particular due to changes in furniture or possible renovations. The Client cannot claim any claim or commercial discount as a result.
These general terms and conditions are governed by French law. In the event of a dispute on the validity, interpretation and/or execution of these general terms and conditions, the Parties agree that the courts of Paris shall have exclusive jurisdiction to rule on it, unless mandatory procedural rules to the contrary.
After contacting the Customer Service or the Establishment in order to try to resolve the dispute amicably, in the event of a negative response or no response within sixty (60) days of this contact, the Customer may contact the Tourism and Travel Mediator – BP 80303 – 75823 Paris Cedex 17, the contact details and terms and conditions of which are available on the www.mtv.travel website.
For the execution of these terms and conditions and their consequences, the Parties declare that they elect domicile at their registered office for COWOOL and at their principal domicile for the Client.
Unless otherwise specified, the reproduction of the contents on the www.cowool.co website, as well as the reproduction of logos, trademarks, photos for which the rights belong to COWOOL is not permitted.
Persons wishing to make commercial use of the information and texts available on these sites are requested to request prior written permission from COWOOL.
11.1 The means of payment accepted are valid credit cards (cards from the Carte Bleue, Visa, Eurocard/Mastercard, American Express, diners club, jcb networks are accepted with the exception of Visa Electron, Maestro, and prepaid cards), holiday vouchers, bank transfer and bank cheques only for companies.
Bank or postal cheques are not accepted for individuals.
Payment for accommodation is made for stays of 1 day to 3 months in full at the time of booking.
For guests staying longer than three months (90 nights), payment for the following month (30 nights) is made directly (4 days before the start of the new month) to the credit card bank account provided at the time of booking.
11.2 In the event of non-payment of the invoice by the date fixed by the invoice, the sums due will be increased by a late payment penalty of an amount equal to 15% of the amount of the sum not paid by the due date; the penalties will be payable on receipt of the debit notice sent by COWOOL. The Client will also be liable by operation of law for a lump sum compensation for recovery costs in the amount of forty (40) euros per unpaid invoice. COWOOL reserves the right to claim additional compensation in the event that the recovery costs incurred are greater than the amount of this lump sum compensation.
In addition, COWOOL shall have the right to suspend its services and/or terminate the booking by operation of law.
The Client authorises payment by direct debit from their bank account linked to their credit card in the cases provided for in Article 13.GUARANTEE.
In order to enable the activation of a pre-authorization request, the Customer is asked to provide their credit card information as part of the reservation guarantee.
The Client is informed in advance of the characteristics of the pre-authorisation request. Credit card data is only stored by the payment service provider MEWS in accordance with a strict bank data security policy.
The credit card given at the time of booking (or a valid credit card number during the stay and at least 15 days after the date of departure or a charge) will be used to guarantee the stay. Cancellation or no-show fees and compensation may be charged to this card.
This guarantee may be used by COWOOL in the event of non-payment by the Customer of the sums still due for the stay consumed, including ancillary services, but also for any damage committed in the accommodation unit or in general within the COWOOL establishment. The credit card given as a guarantee may be debited after departure up to the amount of the estimate for the restoration of the premises.
Consumers who do not wish to be the subject of commercial prospecting by telephone can register free of charge on a list of opposition to telephone canvassing. For more information: www.bloctel.gouv.fr.
COLIVING (II)
This chapter governs the relationship between COWOOL and the Client who books a Flex’Appart or a room in one of the COWOOL establishments.
The length of stay is firm and variable ranging from one night to several months. The accommodation services will end automatically at the end of the agreed firm terms.
COWOOL may at any time decide to terminate a booking if any of the conditions of the House Rules or the General Terms and Conditions are not complied with.
COWOOL reserves the right to suspend the contract and deactivate the customer’s access badge until the customer’s balance in COWOOL’s accounts is at least zero.
The reservation of a Flex’Apartment or a room with COWOOL is only valid after confirmation of the reservation by COWOOL. The Client’s reservation is the subject of an acknowledgement of receipt by e-mail sent by COWOOL summarizing and confirming the reservation. Confirmation may not take place until the customer has paid an amount specified by COWOOL at the time of booking and the customer’s file is complete, unless expressly and in writing by COWOOL.
COWOOL reserves the right to request additional elements and information and will therefore validate the application when it is complete. The Client is solely responsible for its choice of services and their suitability for its needs, so that COWOOL cannot be held liable in this regard.
In the case of bookings where the service is taken care of by one of the partner agencies, the Customer remains responsible for their consumption, extras taken during their stay and not booked in advance and paid for at the time of the said booking.
The Client, prior to renting accommodation or ordering options, declares that the booking of this accommodation or services is made for his personal needs. As a consumer, the Client has specific rights, which would be called into question in the event that the services booked are for purposes that fall within the scope of his commercial, industrial, artisanal or liberal activity.
All bookings are nominative and may not be transferred to a third party, whether free of charge or for a fee.
Any cancellation must be notified in writing (by email to the email address of the booking establishment) by the customer to COWOOL. The effective date of a written cancellation will be the date of receipt of the cancellation.
If the customer does not show up for the key handover appointment that has been set for him without scheduling a new one with COWOOL within twenty-four hours, this will be considered as a cancellation on the part of the customer.
In the event that COWOOL does not validate the customer’s file, the entire deposit paid by the customer will be refunded.
For bookings made online, in accordance with Article L.221-28 of the Consumer Code, accommodation services are exempt from the right of repentance and therefore from the withdrawal period.
For short or long stays: the conditions for cancellation and modification of the reservation are as follows:
Before arrival:
–Stay of 1 to 4 nights: Free of charge until the day of arrival at 18:00 (GMT+1h). Beyond that, an amount equivalent to the entire stay will be charged;
–Stay from 5 to 29 nights : Free of charge until D-3, 18:00 (GMT+1h). Beyond that, 25% of the total amount of the stay will be charged;
–Stay of 30 nights and + : Free of charge until D-7, 18:00 (GMT+1h). Beyond that, 20% of the total amount of the stay will be charged (within the limit of one month of 30 nights).
Any change in the length of stay, date, type of accommodation, number of occupants or place of stay initially booked and confirmed is considered a partial cancellation.
To be taken into account, any partial or total cancellation must be notified:
– To Cowool where the booking has been made directly with Cowool, either directly with the property by email or via the online booking system if the booking was made through this channel “cowool.co”.
– From the service provider requested when booking the accommodation unit.
During the stay:
For Flexible fares, in addition to a change in the fare, any partial or total cancellation of the booking may result in the payment of the following cancellation fees:
For stays of 1 to 4 nights :
For stays of 5 to 29 nights:
For stays of more than 29 nights:
Given the degressivity of the rates, Cowool draws the attention of the Customer wishing to reduce the duration of his stay, that the rate conditions from which he has benefited may be updated upwards from the 1st night.
The duration of the stay, if it is from date to date, is the one planned at the time of the customer’s reservation. Subject to availability and at the discretion of COWOOL, the duration of the stay may be extended at the request of the client, without obligation to stay in the same accommodation or at the same price.
In the event of an extension of the length of stay or a partial cancellation, and taking into account the degressivity of COWOOL’s rates related to the length of stays, the confirmation will be subject to COWOOL’s acceptance and the rate change will be applied from the date of announcement of the extension of the stay for the additional night(s), This modification and/or extension will be formalized by the signing of a new contract with the client
From the day of notification of the extension, the rate for the additional nights will be updated on the basis of the rate in force at the time of the extension, without this extension being able to retroactively trigger a rate discount. This extension is without obligation to stay in the same accommodation unit and subject to availability for the overall duration of the stay.
Prices are indicated in euros. They are inclusive of all taxes. Any applicable tourist tax will be charged to the customer in addition. COWOOL reserves the right to modify its tariff.
Additional options are offered by COWOOL. To benefit from it, the Client must make a request to COWOOL at the time of booking or by email after the contract has taken effect.
The list of options offered by Cowool may be modified, added or deleted. Their description and price can be found on the www.cowool.co website.
If COWOOL offers a parking service, this service is not included in the price. To benefit from a right of access to the car park, the Customer must indicate the option when booking.
The price and access are paid at the time of booking, except when booking with certain partner agencies. For stays of less than or equal to three (3) months, the operating company may invoice the customer for the entire stay, which must be paid before the keys are handed over.
The badge is awarded during the opening hours of the establishments. They must be returned before 10 a.m. on the day of departure and collected after 3 p.m. on the day of arrival. It is the responsibility of the Cowooler to check these when booking and, if necessary, to notify COWOOL of an arrival or departure outside of opening hours. The establishment will then arrange directly with the Cowooler to communicate the procedure to be followed, which may be subject to an additional price. The Price is due from the start date of the accommodation service (including the first day) until the end date (including the last day).
A quantified inventory and an inventory of fixtures will be given to the Client on the day of signing or at their request for long stays. The Client must check the accuracy and quality of the documents upon arrival and report any anomalies, missing or damaged objects to COWOOL within 72 hours of arrival.
Upon the Guest’s departure, the inventory and cleanliness of the accommodation will be checked by the operating company and any shortfall in inventory or damage caused will be charged to the resident. COWOOL reserves the right to enter the accommodation units, even those occupied, as part of a general or random inspection and on a weekly basis, for maintenance or security.
8.1 Animals
Only cats and dogs under 20kg are accepted at COWOOL subject to prior request (within the limit of one pet per apartment). Category 1 and 2 dogs (and similar given their morphological characteristics) defined as dangerous are prohibited in our establishments.
The animals remain under the full responsibility of their guardian. They may not move freely in the establishment and must not interfere with the peace and safety of people. They are forbidden in breakfast, meeting or physical activity rooms. A supplement per night will be charged for any stay.
8.2 General Terms and Conditions
The accommodation will be made available to the COWOOLER in a good state of maintenance.
The COWOOLER is required to:
The Client expressly refrains from:
The accommodation units of COWOOL establishments cannot accommodate minors under the age of 18 who are not accompanied by their legal representatives. Therefore, COWOOL reserves the right to refuse access to an accommodation unit that has been booked in violation of this rule. Under the same conditions, COWOOL may terminate a stay in progress at any time if it discovers that the accommodation unit is in fact occupied by a minor under the age of 18 who is not accompanied by his or her legal representatives. An exception to the application of this provision is made only for students enrolled in secondary education who will turn 18 years of age during the school year. A special file will have to be compiled for this purpose. With the exception of minors accompanied by adult companions. Consequently, COWOOL reserves the right to request any justification in order to verify the proper application of this clause.
Without prejudice to the case of suspension provided for in Article 3, the stay will be interrupted by operation of law, without formality and without delay, in the event of non-compliance by the Client with any provision provided for in the aforementioned Article 8 or inappropriate behaviour likely to disrupt the stay of the other occupants. The Client must immediately leave the premises and may be evicted if necessary with the assistance of the police.
The Client certifies that he/she has taken out civil liability insurance to cover any damage caused to the establishment during the period of his/her stay.
The Client must ensure the custody of the goods and equipment brought by him. In particular, they are invited to take out specific insurance in the event of the presence of large equipment or valuable goods, insofar as the establishment cannot be held liable in the event of damage or theft of said property.
The Client is responsible for all damage caused by himself and the people or animals in his care and undertakes, in the event of damage to the premises made available, to bear the costs of restoring these premises. Under no circumstances can the establishment be held liable for damage of any kind whatsoever, in particular fire or theft, likely to affect objects or equipment left by the Customer during the accommodation.
Similarly, any package, etc. delivered to the hotel during the stay may be received by the hotel but under no circumstances can the hotel be held responsible for any incident, any deterioration, incorrect number of packages, damaged packages, or any delivery problems. In the event of a problem, the Client undertakes to contact the supplier or carrier directly. Any package presented after the Customer’s departure will be refused.
(III) COWORKING
This chapter governs the relationship between COWOOL and the Client (the “Coworker”) who enters into one of the contracts for the provision of services for the use of a workspace in one of the COWOOL establishments within the framework of one of the COWORKING offers proposed by COWOOL, visible on its website www.cowool.co.
The purpose of these General Terms and Conditions of Sale is to define the terms and conditions under which the operating company (hereinafter COWOOL) provides the Client with the services for the provision of a workspace – open-space workstation, shared office or individual – as well as any associated services subscribed to, according to the service provision contract chosen by the Client, constituting the special conditions.
When the Client subscribes to an offer without a subscription, namely the “day offer ” and the ” half-day offer “, he does not sign any special conditions. However, he unreservedly accepts the provisions of these general terms and conditions, and those of COWOOL’s internal regulations. In the event that these terms and conditions are in contradiction, the latter shall prevail.
The acceptance of these general terms and conditions by the Client is made upon booking of the workspace by the Client. The contract concluded between COWOOL and the Client under these general terms and conditions and the subscription form constitutes a civil contract for the provision of services.
The contract and the services provided are excluded from the application of the provisions of Articles 1709 et seq. of the Civil Code relating to rental leases, the Law of 6 July 1989 relating to residential leases, those of Article 57A of the Law of 23 December 1986 relating to professional leases and those of Articles L145-1 et seq. of the Commercial Code relating to commercial leases, This Agreement does not constitute a lease. As a result, the user expressly acknowledges that he does not benefit from the commercial ownership of the premises, either in whole or in part.
The Client who rents a space pays in full for the service at the time of booking, via the dematerialised payment and booking tool provided by COWOOL.
No other payment and booking method is possible.
A badge/access code is given to the Customer upon arrival against presentation of their identity card, which will be returned to them when the access card is returned. In the event of use of the service beyond the minimum number of days set out in the contract, each additional day will be charged at the price of the daily offer.
The price of the offer and any consumption is due in full to COWOOL, regardless of the actual time the customer is present in the establishment during the day booked.
In the event of a no-show by the Client during the day he has booked, for whatever reason, the price remains due in full to COWOOL. No deferral of service is possible.
The rental of a workstation or a closed office includes access to the wifi network as well as access to the following areas: sports and relaxation, catering, gaming room, audiovisual studio, laundry-dry cleaner, projection room, vegetable garden, etc. COWOOL reserves the right to privatize these spaces, which will therefore no longer be freely accessible during these times.
Offer cannot be combined, subject to availability.
Subscription contracts have a duration of one month renewable by tacit agreement, unless otherwise provided for in the special conditions.
The user may terminate his subscription in writing (email or registered receipt) with COWOOL, by giving 30 days’ notice from the end of the current month, unless otherwise provided for in the special conditions (in particular offer with commitment).
The reservation of a coworking space in a COWOOL establishment is only valid after payment by the Client to COWOOL of a deposit at the time of booking and acceptance of the client’s file by COWOOL.
Confirmation cannot take place until the client has paid a deposit at the time of booking, the amount of which will be specified by COWOOL, and the client’s file is complete, unless expressly and in writing by COWOOL. COWOOL reserves the right to request additional elements and information and will therefore validate the application when it is complete.
The customer is solely responsible for its choice of services and their suitability for its needs, so that COWOOL cannot be held liable in this regard. All bookings are nominative and may not be transferred to a third party, whether free of charge or for a fee.
Any cancellation must be notified in writing (email) by the client to COWOOL. The effective date of a written cancellation will be the date of receipt of the cancellation.
If the customer does not show up for the appointment to hand over the badge that has been set for him without arranging a new one with COWOOL within twenty-four hours, this will be considered as a cancellation on the part of the customer.
In the event that COWOOL does not validate the customer’s file, the entire deposit paid by the customer will be refunded.
The Customer must pay for the first month of the subscription no later than the effective date of the subscription. The amount of these sums is indicated in the subscription contract. The amount of the deposit at the time of booking already paid is deducted from these sums.
Invoices will be issued and submitted monthly and payable in advance, by direct debit from the Client’s account.
Prices are indicated in euros. They are exclusive of taxes, and only include the provision of the workspace indicated for rental, They do not include any taxes, nor optional services.
Additional options are offered by COWOOL. To benefit from this, the Client must make a request to COWOOL at the time of conclusion of the service contract or by email after the contract has taken effect.
In the latter case, the amount of the option will be billed on a prorated basis at the time of the next invoicing.
The options offered by COWOOL may be modified, added or deleted. They are regularly updated. Their description and price can be found on the COWOOL www.cowool.co website.
The duration of the subscription is as provided for in the specific conditions signed by the Client. Subject to availability and at COWOOL’s discretion, the duration of the subscription may be extended, without obligation to remain in the same workspace, or at the same price. In the event of an accepted extension of the subscription and the application of a new price, this will be applicable from the first effective day of the extension. In the event of early departure, the applicable price will be the one corresponding to the duration initially set.
The delivery of keys/badges is carried out according to the deadlines set by Cowool. In the event of non-return of the access badge, COWOOL will charge the customer a lump sum.
The workspace will be made available to the customer in a good state of maintenance. The subscriber will use the space and their facilities in a “good father” way. He will have to respect the maximum occupancy standards set, i.e. one person per workstation. An inventory of the workspace is given to the subscriber. The customer must check the accuracy and quality of the data upon arrival and report any anomalies, missing or damaged objects to COWOOL within 72 hours of arrival. Upon the customer’s departure, the inventory and cleanliness will be checked by the operating company and any shortages or damage to the apartment will be charged to the subscriber. COWOOL reserves the right to enter all work areas for maintenance or security.
The user undertakes to use the spaces and their computer equipment in a manner that complies with the law and regulations in force, in particular by refraining from any behaviour or use contrary to public order and good morals. In particular, he/she must not use his/her equipment or the spaces for illegal purposes.
He or she is prohibited from accessing, consulting, downloading, uploading or displaying content and information, whether or not it is posted on the Internet, but which is considered illegal by law.
The user undertakes to respect the privacy of other customers and the secrecy of correspondence. He is prohibited from bringing dangerous products, weapons, gas cylinders, goods or toxic, explosive, flammable objects or objects.
He must ensure that the tranquility of the spaces is not disturbed in any way. He undertakes to respect good order and cleanliness in the spaces and not to introduce animals.
Access to the coworking space is exclusively reserved for the contract holder, who is prohibited from lending his access badge. The customer who brings a non-member user into the coworking space without the prior authorization of COWOOL is liable to the immediate termination of his subscription contract and will be held responsible for the damage caused by his visitors in the establishment. The customer will use the space provided for in the subscription contract only for a professional activity, and only in the context of the activity declared when signing the creation of his account.
Any modification of this activity must be the subject of prior information to COWOOL. No activity prohibited or prohibited by law or contrary to good morals may be carried out on the premises.
The user will have the possibility to carry out any other activity, subject to obtaining the express and prior consent of COWOOL. The use of workspaces for the sale of products and objects is prohibited.
The user is not allowed to associate the name of COWOOL with his activity, unless the latter has given his prior written consent.
The contract will be terminated by operation of law, without formality and without delay, in the event of non-performance by the customer of any of his obligations or inappropriate behaviour likely to disturb the stay of the other occupants, or non-compliance with the internal rules of the establishment. Its access will be deactivated and the customer will have to leave the premises immediately, and may be evicted if necessary with the assistance of the police.
Without prejudice to the previous paragraph, in the event of non-payment of the service by the client, the contract may also be suspended (badge deactivated) two days after a simple informative email sent by COWOOL to the client, until the client’s balance is zero in COWOOL’s accounts.
Cowool declines all responsibility for the availability or functionality of the Internet access service, and protects itself against any damage caused to the Coworker. Cowool uses all means at its disposal to perform the Internet service and maintain a sufficient level of security to thwart external intrusions. Under no circumstances can it be held liable in the event of a cyberattack, or malicious cyber activity or a security breach involving the theft of the User’s data.
More generally, under no circumstances is COWOOL liable for the actions of third parties, or for indirect damages such as, in particular, operating losses, commercial losses, loss of customers, loss of orders, commercial disturbances of any kind, loss of profits, damage to the brand image. It should be noted that maintaining a sufficient level of safety is an obligation of means and not of result.
Any dispute or dispute arising from the interpretation or performance of the contract will fall under the jurisdiction of the French Courts and the court of Montpellier.
In the event that a customer or any other person is identified as using the coworking spaces without having concluded one of the offers offered by COWOOL or beyond the days proposed by the offers, COWOOL will be entitled to invoice him or her for the time actually spent in the coworking space at the rate of the day offer (one day at least).
SEMINAIRE (IV)
This chapter (III) governs the relationship between COWOOL and the Client who organizes an event in one of the COWOOL establishments (the “Seminar”).
1 – RESERVATION
Any reservation request is subject to the issuance by COWOOL of a quote addressed to the Client, mentioning the details of the service(s) requested, the date of execution and the price.
The quote is valid for thirty (30) days from the date of issue. Beyond this period, it becomes null and void. The confirmation of the reservation will only be taken into account after COWOOL has actually received 50% of the price of the service including VAT, accompanied by the duly signed quote. Only the written confirmation sent by COWOOL confirming the Client’s booking is authentic.
2 – ANNULATION
In the event of cancellation of the service by the Client, the terms of reimbursement are as follows:
Seminar cancellation policy – room rental:
Cancellation 1 month before the event (6:00 p.m.): free of charge.
Cancellation between D-30 to D-15 before the event (18:00): 30% of the total amount of the service will be invoiced
Cancellation between D-14 to D-5 before the event (18:00): 50% of the total amount of the service will be charged.
Cancellation less than 5 days before the event (6:00 p.m.): 100% of the amount of the service will be invoiced by COWOOL.
Cancellation policy Seminar – apartment rental (group more than 10 apartments)
Free of charge until D-45.
From D-45 to D-30: 40% of the total amount of the stay will be charged. Modification of 10% of the total quota possible at no cost.
From D-30 to D-15: 70% of the total amount of the stay will be charged. Modification of 10% of the total quota possible at no cost.
Beyond that, 100% of the total amount of the stay will be charged.
Modification of 10% of the total quota possible at no cost until D-7.
Without prejudice to the above paragraphs, and if availability permits, COWOOL may propose to the Client a postponement of the event to another date. If the Client refuses, the cancellation conditions indicated above will apply, which the Client expressly accepts.
In the event of a refund made by COWOOL, it will be made, by bank transfer to the bank details provided by the Client, within a maximum period of thirty calendar days from the confirmation of the cancellation of the service. COWOOL may release itself from its obligations or suspend the performance thereof, without any compensation to be paid by it except the reimbursement of the entire price collected, In the event of the occurrence of any event beyond its control that hinders its normal operation, such as total or partial strikes by suppliers, subcontractors or transporters, interruption of the transport of energy supply, raw materials or in the event of any other fortuitous event or force majeure (such as war, riots, demonstrations, disasters affecting the facilities and/or its supply).
3 – MODIFICATION OF THE SERVICE
Only the services described in the quote validated by the Client are carried out by COWOOL. COWOOL reserves the right to refuse any request to modify the services provided for in the quote validated less than thirty (30) days before the event. It is hereby specified that in the event that the number of participants in the event is less than the number of participants provided for in the validated quote, no refund or compensation will be granted by COWOOL, whether the Client has notified COWOOL in advance or not.
The reception of additional participants will be subject to the prior agreement of COWOOL, which may oppose it at its discretion for reasons of safety, quality of service or due to the administrative capacity of the premises, without incurring its responsibility and without the Client being able to use it as an excuse to cancel or modify its reservation. In the event that the number of participants in the event is greater than the number of participants provided for in the validated quote, the price of the service will be increased by the number of additional people on the basis of the unit price including VAT agreed in the quote, whether the Client has notified COWOOL in advance or not. Any additional consumption compared to the validated quote will be paid in cash on the spot or, failing that, re-invoiced to the Client, which the Client expressly accepts. The quote validated by the Client may include a privatization of an open or covered COWOOL space.
4 – RESPONSIBILITY OF THE CLIENT
In general, during the event, the Client undertakes to observe and have the participants observe respectful behaviour towards the COWOOL teams and towards third parties (neighbours, service providers, other customers). Failing this, COWOOL reserves the right to terminate the event immediately, without refund or compensation, which the Client expressly accepts.
The Client is deemed to have taken out civil insurance for any damage caused by the participants during the course of the service, whether it is damage inflicted on other clients present or on the property of the establishment. He will be solely responsible for any loss, breakage and damage that may be caused by the participants on the goods and equipment belonging to COWOOL or those made available to the Client for rental. COWOOL declines all responsibility in the event of damage or theft of valuables, handbags, briefcases, clothes, etc. belonging to the guests or any equipment stored on the premises of the event.
In the event that the Client brings his own electrical equipment (sound system, lighting, etc.), he will do so under his sole responsibility and he must take into account the constraints (in particular respect for the neighbourhood) and the technical limits of the space made available to COWOOL.
In any event, he will remain solely responsible for any damage and nuisance that his installation and equipment may have caused or that they may suffer, including theft. For safety reasons, the use of candles, light fountains and other candles is not allowed. In the event of disproportionate soiling of the rented space, COWOOL reserves the right to charge the cleaning costs. In the event of damage committed by the Client to the premises, equipment or even the common areas of access to the premises, the repairs will be assessed by drawing up an estimate, which will be presented to the Client who undertakes to pay for it. The Client undertakes to return at the end of the service the access badge(s) that would have been given to him by COWOOL. Failing this, COWOOL will invoice the Client a lump sum for each missing badge or key.
LIST OF COWOOL ESTABLISHMENTS:
“COWOOL AVIGNON” refers to the operating company, SAS COWOOL AVIGNON, having its registered office at 14 rue Cambacérès, 75008 PARIS, registered with the Paris Trade and Companies Register under number 901 587 899.
Establishment COWOOL AVIGNON: 25 avenue Mazarin 84000 Avignon.
Email : welcomeavignon@cowool.co
Phone +33 (0)7 88 56 47 17
“COWOOL CERGY” refers to the operating company SAS COWOOL CERGY having its registered office at 14 rue Cambacérès 75008 PARIS, registered with the Paris Trade and Companies Register under number 901 601 591.
Establishment COWOOL CERGY: 34 boulevard du Port 95000 Cergy.
Email : welcomecergy@cowool.co
Phone: +33 (0)1 34 25 15 75
“COWOOL CRETEIL” means the operating company SAS COWOOL CRETEIL having its registered office at 14 rue Cambacérès 75008 PARIS, registered with the Paris Trade and Companies Register under number 911 042 810.
Etablissement COWOOL CRETEIL: 3 rue des Archives 94000 CRETEIL.
“COWOOL GRENOBLE” refers to the operating company SAS COWOOL GRENOBLE, having its registered office at 14 rue Cambacérès, 75008 PARIS, registered with the Paris Trade and Companies Register under number 910 784 453.
Establishment COWOOL GRENOBLE: 1 avenue d’Innsbruck 38100 Grenoble.
Email : welcomegrenoble@cowool.co
Phone: +33 (0)7 87 01 56 24
“COWOOL TOULOUSE” refers to the operating company SAS COWOOL FLUVIA, having its registered office at 14 rue Cambacérès, 75008 PARIS, registered with the Paris Trade and Companies Register under number 948 961 149.
COWOOL FLUVIA establishment: 6 avenue Hubert Curien, ZAC de l’Oncopôle 31100 Toulouse.
Email : welcometoulouse@cowool.co
Phone: Coming soon
“COWOOL VDA” refers to the operating company SAS COWOOL VDA, having its registered office at 14 rue Cambacérès, 75008 PARIS, registered with the Paris Trade and Companies Register under number 910 619 717.
Establishment COWOOL VDA: 6 avenue Halley, Parc Scientifique de la Haute Borne 59650 Villeneuve-d’Ascq
Email : welcomevilleneuvedascq@cowool.co
Phone: +33 (0)3 59 35 36 37
Tourist residence:
“COWOOL COMPIEGNE” means the operating company SAS COWOOL COMPIEGNE having its registered office at 14 rue Cambacérès 75008 PARIS, registered with the Paris Trade and Companies Register under number 949 591 804.
COWOOL COMPIEGNE establishment: 6-8 rue Georges Forest 60200 Compiègne.
Email : welcomecompiegne@cowool.co
Phone: coming soon